Careers

As a Senior Account Executive, you will:

• Manage Partner relationships through relationship management, account review, and training, while increasing loan volumes over time
• Manage a portfolio of existing clients and maintain continued contact with existing customer base
• Out of the office trips to our Partners to improve relationships and conduct trainings
• Generate Renewal business from our past and current small business customers through high phone and email activity.
• Follow up with customers regarding their experience, respond to requests, introduce new products, and solve/refer problems and issues
• Close renewal business consistently at or above quota level
• Be an effective partner with Account Management to maintain Partner relationships
• Understand market trends and competition within the online lending space
• Negotiate contracts for both Partners and business owners
• Ability to put together and analyze data to effectively strategize with partners

Qualifications:

• 2+ years sales experience through high-volume phone and email communications
• You are self-motivated, driven to work hard in a fast-paced environment
• Excellent organizational/time management skills to ensure follow up with all Partners / SMB owners
• Experience in professional relationship building and negotiation skills
• Able to effectively communicate in both written and verbally, as well as cross functionally
• Proficient in Microsoft Excel, Outlook, PowerPoint, and Word
• Experience in SMB lending a plus
• Experience with salesforce.com a plus

College degree preferred

As a Senior Account Executive, you will:

• Manage Partner relationships through relationship management, account review, and training, while increasing loan volumes over time
• Manage a portfolio of existing clients and maintain continued contact with existing customer base
• Out of the office trips to our Partners to improve relationships and conduct trainings
• Generate Renewal business from our past and current small business customers through high phone and email activity.
• Follow up with customers regarding their experience, respond to requests, introduce new products, and solve/refer problems and issues
• Close renewal business consistently at or above quota level
• Be an effective partner with Account Management to maintain Partner relationships
• Understand market trends and competition within the online lending space
• Negotiate contracts for both Partners and business owners
• Ability to put together and analyze data to effectively strategize with partners

Qualifications:

• 2+ years sales experience through high-volume phone and email communications
• You are self-motivated, driven to work hard in a fast-paced environment
• Excellent organizational/time management skills to ensure follow up with all Partners / SMB owners
• Experience in professional relationship building and negotiation skills
• Able to effectively communicate in both written and verbally, as well as cross functionally
• Proficient in Microsoft Excel, Outlook, PowerPoint, and Word
• Experience in SMB lending a plus
• Experience with salesforce.com a plus

College degree preferred

As a Software Engineer at Family Capital Funding, you will: 

• Productionize Machine Learning models written in Python and R
• Build tools to enable data scientists to back test and prototype new models and policies offline
• Build a framework that enables data scientists to A/B test different models and credit policies in real time
• Evolve and refactor our code base to scale to multiple countries and business partners
• Write unit and functional tests to ensure that our deployments work as expected
• New products: Supporting Family Capital Funding’s new products/offerings in an automated manner for decision making 

Qualifications for success:

• You have 2+ years of professional experience in an OO language (Python, Java) & related technologies, Databases (SQL & NoSQL), XML/JSON data wrangling & testing frameworks
• You have experience designing flexible & reusable software
• You are passionate about technology and have a craftsman mindset toward building great software
• You practice XP practices like Code reviews & Continuous Integration
• Experience with platform development in multiple languages is a plus
• You are comfortable working in an agile development environment
• You are a quick learner & can easily pick up new technologies & dive deep into them

You have strong verbal and written communication skills

As a Software Engineer at Family Capital Funding, you will: 

• Productionize Machine Learning models written in Python and R
• Build tools to enable data scientists to back test and prototype new models and policies offline
• Build a framework that enables data scientists to A/B test different models and credit policies in real time
• Evolve and refactor our code base to scale to multiple countries and business partners
• Write unit and functional tests to ensure that our deployments work as expected
• New products: Supporting Family Capital Funding’s new products/offerings in an automated manner for decision making 

Qualifications for success:

• You have 2+ years of professional experience in an OO language (Python, Java) & related technologies, Databases (SQL & NoSQL), XML/JSON data wrangling & testing frameworks
• You have experience designing flexible & reusable software
• You are passionate about technology and have a craftsman mindset toward building great software
• You practice XP practices like Code reviews & Continuous Integration
• Experience with platform development in multiple languages is a plus
• You are comfortable working in an agile development environment
• You are a quick learner & can easily pick up new technologies & dive deep into them

You have strong verbal and written communication skills

As a Product Manager of Digital Analytics at Family Capital Funding, you will:

• Develop the digital analytics strategy for Family Capital Funding’s main customer and corporate online portal
• Understand the current traffic attribution and partner with marketing to build and own the analytical roadmap that drives increased visitors and visitor conversion
• Manage a diverse set of stakeholders across Marketing, HR, Legal, Design and other Product Managers

Necessary qualifications for success:

• Strong background in using web analytics, customer behavior tracking and SEO tools for online site experience design and optimization
• 3+ years of work experience, including demonstrated ability to analyze online customer behavior and track acquisition lead attribution
• Ability to recommend a data (collection and analytics) strategy for online and mobile experiences across the entire customer journey
• Coordinate with internal stakeholders to plan, track and analyze A/B and multivariate tests to optimize the online experience
• Collaborate with Design to ensure that the site and navigation are SEO and navigation friendly, and drive application volume
• Well versed in modern SEO best practices
• Experience partnering and building strong relationships with an Agile Technology team to test, build, launch and grow transformative capabilities in the online and mobile shopping experience

Nice-to-haves (not required):

Computer Science/Technical degree is not required but background in a computational or engineering related field is a plus.

As a Risk Analyst, Portfolio Optimization at Family Capital Funding, you will:

• Perform diagnostic and predictive analytics to help create a portfolio segmentation strategy considering, among others, macroeconomic environment, industry and micro-industry concentrations, product, lifetime value, usage, risk appetite, geography, seasoning, term, credit performance, etc.
• Influence, monitor, and assess impacts to Family Capital Funding’s portfolio as a result of pricing, product, acquisition strategy, underwriting policy, fraud detection, and portfolio monitoring and collections.
• Create predictive early detection credit deterioration capabilities using internal and external performance data.
• Investigate, create, implement and validate various risk and financial forecasts using complex data including cohort and time series analysis of loan balances, revenue performance, net income performance, portfolio dynamics, etc. and ensure an enterprise wide consistency in estimations.
• Interface with Acquisition, Pricing, Product, Marketing, Finance, and Operations teams to help build relationships, set goals and track operations performance, providing an actionable feedback loop as it relates to portfolio performance across key Family Capital Funding metrics.
• Ensure sound credit control by taking a pro-active approach to risk management within the risk guidelines of Family Capital Funding.
• Demonstrate governance, control and risk management behaviors in alignment with Family Capital Funding policies and practices. Document all new processes per Enterprise policy
• Assist with developing and enhancing credit structuring/packaging and risk assessment capabilities to identify and maintain good business opportunities with new and existing clients.
• Perform detailed analysis and interpret information to make recommendations to Senior Management on critical strategies including non-standard and ad-hoc requests as determined by management.
• Ensure the timely and effective communication of forecasting results & variance drivers; anticipating potential needs in an effort to establish and maintain good working relationships with key business stakeholders.

Necessary qualifications for success:

• Undergraduate degree in Economics, Engineering, or Mathematics
• 1 to 3 years of related experience in a Business Analytics, Finance, Strategy, or Product functional area
• Undergraduate degree in Economics, Engineering, or Mathematics
• Excellent business judgment and risk assessment as demonstrated by previous work or academic experience in an analytic role related to economic or business analysis
• Strong Analytical and Problem-Solving Skills as demonstrated by previous experience in developing creative solutions to business strategy, technological, and operational problems
• Excellent SQL and analytic programming skills (R, Python, SAS, Excel), willingness to work closely with large data sets and get into the details with business processes
• Knowledge and experience with statistical concepts and financial analytics (break-even analysis, NPV estimation, downside risk assessment)
• Excellent written and verbal communication skills
• Desire to help small businesses by eliminating inefficiencies and excessive costs in the lending business

Comfort in a fast-paced business-critical role that is a key contributor to Family Capital Funding’s continued success

As an Associate Lending Advisor, you will:

• Develop new business consistently by calling a significant number of potential merchants each day
• Follow up on all of your leads and maintain a very active pipeline
• Understand and apply proven concepts of deal structure and strategy
• Persistently dial the phone and initiate new relationships
• Bring your thinking, strategies, and ideas to advance our company’s thoughtful inspiring culture and vision for the future
• Serve as an enthusiast for Family Capital Funding’s suite of products and financial tools
• Work in a fun, fast-paced environment with some really cool and brilliant people

Qualifications for success:

• Bachelor’s degree 0-2 years of experience in a sales-driven, telesales or customer service environment
• Have made outbound calls to potential clients.
• You have tons of energy, passion, humor, compassion, and enthusiasm
• Your personality is engaging –  powerful work ethic, resilience, and emotional intelligence
• You focus on your goals and a have a great desire to succeed
• You share a passion to advance the vision of the department
• You are coachable and can follow a proven process
• You have the ability to exercise your own discernment and discretion while working independently
• You have a dynamic personality with superior communications skills
• You are excited about growing an exciting career in sales with a proven track record

You have the ability to collaborate with a team and also work independently

As a Marketing Associate at Family Capital Funding, you will:

• Define, with executive support, and execute against a corporate channel and partnership strategy and a structured partner program while maintaining momentum within our existing partner activities.
• Develop and implement a strategy to drive business development for new partnerships in vendor industries, payment processing and point of sale and other small business ecosystems.
• Manage a team focused on channels and partnerships, leveraging the existing sales and marketing organizations where possible.
• Define what is needed across existing Family Capital Funding teams to support this strategy; including product and technology, operations and credit, and sales and marketing.
• Drive projects across a variety of Family Capital Funding teams to successfully implement this strategy.
• Identify, manage, and develop senior relationships with strategic partners. Work with our partners and internal teams to identify expanded solution definitions and strategies for driving these solutions through the partner ecosystem.
• Own the partner revenue number in 2018 and beyond.

Necessary characteristics for success:

• Strategic thinker and leader with a strong track record in both business development and partner channel management.
• Expertise in the small business technology landscape, such as payment processing and point of sale technologies.
• Mentor and leader with a track record of hiring, managing and motivating great teams.
• Data-driven decision maker with capacity to adapt and experiment.
• Effective and productive partner in driving cross-functional initiatives.
• Tremendous empathy for and understanding of sales and how best to partner with sales.
• A strong customer focus and ability to effectively and quickly build relationships and establish trust, respect, and communication.
• Financial acumen and business management skills.

Necessary qualifications for success:

• 2-5 years of experience in small business financial technology ecosystems (e.g. payments, accounting, point-of-sale, and payroll)
• 2-5 years of experience with building and growing partnership programs, including onboarding and scaling larger partners and managing long-tail partnership programs.

Proven track record of achieving targets and driving sales in a high-growth environment.

As a Quality Control/Case Manager at Family Capital Funding, you will:

• Act as the policy and procedure subject matter expert for your team
• Maintain the company standard for quality performance in Loan Operations
• Execute on queue management techniques
• Execute on people management and development aligned with department KPIs and metrics
• Streamline case procedure and outcomes
• Participate in volume production as a leader and contributor
• Innovate and streamline quality control procedural fulfillment

Necessary qualifications for success:

• 3-5 years of work experience. Prior experience in strategy, management consulting, project management, investment banking or as a general manager is a plus.
• Resourceful. Ability to be self-directed in finding answers, can develop a trusted “coalition of advisors” to help provide support, will seek out direction and insight when needed.
• Passion for process improvement. Never settling for the status-quo, able to identify improvements in the way things are done.
• Strong interpersonal skills. Personable and can quickly engender people’s confidences. Able to lead effectively without authority. Capable of building relationships, a good listener with outstanding interpersonal influencing qualities and a natural consultative style. Builds positive relationships with others to gain buy-in and achieve business results. Demonstrates active listening, and practices open, honest and direct communication.
• Quantitatively inclined. Strong business acumen, financial skills, and analytical abilities. Financial modeling skills are a plus.
• Outstanding communicator. Possesses good written/oral communications skills, as well as the ability to present his/her views in a clear and compelling manner. Can effectively tailor communication to specific audiences. Adapts approach to fit the situation and people at hand. Has keen attention to detail, flawlessly executing role responsibilities. Stays open minded and proactively keeps communication going when there are breakdowns.
• Project management. Capable of executing on both short and medium-term projects and objectives. Willing to do what it takes to hit deadlines that may be externally imposed, including occasional night and weekend work. Organized and able to anticipate issues or conflicts as they come up.
• Positive can-do attitude. Strong passion for helping SMB customers and doing what it takes to help drive company initiatives forward. Understands how to effectively navigate the organization to accomplish business and department goals.
• Trusted partner, working under confidentiality. Able to handle confidential information, is trustworthy, and can act in a discreet manner.
• Professional Courage. Willing to take risks, aiming high to drive Family Capital Funding forward. Has the bravery to talk straight and ask tough questions. Is open to and accepting of change, adapting to our evolving business. Proactively raises challenges and identifies solutions.
• Operates at multiple levels. Able to deal effectively with strategic issues, as well as the tactical, operational details.
• Strong Work Ethic in a high-performance environment
• Understands a sense of urgency and is accessible outside of office hours.
• Wiling to travel to New York occasionally.
• Expert in PowerPoint and Excel. Experience with SQL is a plus.

Loan operations experience is a plus.

As a Loan Operations Analyst at Family Capital Funding, you will:

• Perform validation of business existence through online search engines and other records.
• Assess missing components of application package and prioritize follow up with the sales department.
• Structure Loan Applications in preparation for cashflow analysis
• Assure compliance with all policies and procedures.

Necessary qualifications for success:

• Proven organization techniques
• Strong Work Ethic in a high-performance environment
• Consistency in output, results and process
• Effective Communication

Nice-to-haves (not required):

• Financial Acumen

Analytical background